“Let us know if you have any complaints.” Those were the last words we heard as our 16-year-old son was gently lowered on his bed at Sloan Kettering Institute in New York by your staff who, just that morning,had lifted him from his sick bed at St. John’s Hospital in Los Angeles. Well, I have a complaint.
You see, I have practiced medicine for over 52 years, and I know what proper care is and how it should be administered. I am also a licensed private pilot, so nothing escapes my medical or pilot’s eye.
Now, on to my complaint: I have nothing, not a single little thing. Not an iota, not a smidgen, not a scrap of a thing to complain about, and that is a real problem for a born complainer.
From our first phone call to your dispatcher, to those arranging the trip, to your staff, to the plane and equipment, everything, and I mean everything, was as planned and executed perfectly. So here I am with not a thing to complain about.
You should be proud of your employees as they gave us more than just professional excellence. They gave peace of mind to our son and our family, highly skilled professional medical care, and a perfect flight experience.
With deep felt thanks, I remain deeply in your debt,
Edward R. Ritvo, MD
UCLA Medical School